THE HPT WORKING SESSION
Let’s move
something forward.
Bring one thing that should work better. Shape a possible solution, challenge it, and leave with a plan you can use.
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Make work flow
A familiar pattern
- A request lands in an inbox
- Someone copies it and chases the next person
- Progress lives in separate updates
A possible next version
- Capture the request once
- Route it to a named owner
- Show status and exceptions in one place; a person checks and approves
Keep a named person at the decision point. Make approval, exceptions and the reason for a decision visible.
Illustrative patterns adapt to your selected options. They are not a diagnosis of your business.
A SMALL CHANGE, REPEATED
hours / week
Potential hands-on time released in this scenario.
hours across 46 working weeks
20 × (15 − 10) minutes ÷ 60
A scenario to test, not a promised saving. Include review and exception handling in your after-time.
NOW, CHALLENGE THE IDEA
If the handover were clear, would you still need new software?
Shared status reduces chasing, but only if the team agrees who keeps each step current.
When should we pause instead of build?
If the process changes every time, agree the process before automating it.
THE FIRST USEFUL EXPERIMENT
Something you can
actually try.
Follow five recent jobs from start to finish. Note every copy, wait and clarification. Prototype the most repeated handover before connecting live systems.
Look for this
A named owner, a clear next action and a usable record for every pilot job.
Read the thinking behind thisKEEP THE THINKING. CONTINUE WHEN YOU’RE READY.
You’ve already
started the conversation.
Take your plan into a team discussion, or bring it to Peter. You won’t need to start from a blank page.
Booking opens in a new tab and does not include your answers. Keep your plan first. Email opens with a short summary. Nothing is sent automatically. Attach your downloaded plan if you want to share the full detail.